Terms and Shipping


 Placing Order
Orders can be placed from Monday to Sunday.
Payment
We accept payment via Bank deposit and Instapay, Gcash and Paymaya transfers. Payment must be settled within 1-2 business days after placing your order.
Payment Confirmation
For payment confirmation kindly send us a clear copy of your receipt to our email address
hello.hilomartisanph@gmail.com
Subject: Proof of payment
Body of message : Full Name | Order number
and kindly attached a proof of your payment
Order number
You will receive your order number through text or email upon confirming your order.
Shipping Schedule
Due to the climate crisis. We schedule our deliveries once a week.
It means if you place your order this week, it will be dispatched next week.
This is for the benefit of Mother Earth and everyone who lives on this planet.
To reduce carbon footprint we follow a standard schedule of delivery which will fall every Thursday a week after you made your purchase. Please be minded that we are only producing small batches at a time and most of our creations are made to order.
We would like to thank you for your patience and understanding.
Packaging / Boxes
Please expect that there will be times that we will be using used boxes and packaging to wrap our products except for foods. Don't worry your order will still look presentable and lovely when you receive it. :) We at Hilom aims to avoid single-use plastics. If you are purchasing for gifting purposes kindly send us a message. 
Tracking Details
A tracking number will be sent to you via email or text once the item has been shipped.
Shipping rates
This may change depending on weight, location, or other shipping requirements. If your shipping fee exceeds, we will notify you via email or text.
Courier
Lalamove | Fifth Express | J&T | LBC | GRAB 
Reservation
Reservations are up to two (2) business days only.Should the customer fail to settle the payment without prior notification, Hilom Artisan Collection reserves the right to cancel the order and offer the item to other customers.
Shipment Liability
To meet our highest standards all orders is carefully and securely packed before shipment, once the items have been dispatched, we are not bound for its handling. We are not liable for lost or damaged parcels.
To calculate your courier fee ( book your own courier) 
Here's the details of the location
SM TAYTAY RIZAL 1920 PHILIPPINES
Thank you! Enjoy Shopping!